Homeklim Handling & Delivery Policy

Last updated: 21 October 2026

At Homeklim, we aim to make delivery clear and straightforward. This policy explains how we process, dispatch and deliver orders placed at www.homeklim.co.za.

1. Delivery areas

We currently deliver within South Africa, subject to courier coverage and any restrictions disclosed before checkout.

Please provide a complete physical delivery address, including your postal code, contact number and any relevant access instructions. Delivery to PO boxes or private bags is unavailable unless expressly offered at checkout.

2. How orders are fulfilled

Homeklim works with third-party suppliers and fulfilment partners. Products may be dispatched directly from a supplier’s warehouse to your delivery address.

Homeklim remains your contact for order enquiries, delivery assistance and complaints. You do not need to resolve these matters directly with our suppliers.

3. Order processing and delivery times

Orders are prepared for dispatch once payment has been successfully received and any necessary payment checks are complete.

Our usual estimated timeframes are:

Processing: 1-2 business days.
Delivery after dispatch: 3-7 business days.

Business days exclude Saturdays, Sundays and South African public holidays.

Any different timeframe displayed for a particular product or agreed with you before purchase will apply to that order.

Delivery dates are estimates unless we expressly agree to a guaranteed date. Supplier availability, remote delivery locations, severe weather, transport disruptions and peak trading periods may affect these estimates.

We will notify you of material delays we become aware of. These estimates do not remove your rights if we fail to deliver within the agreed period.

4. Delivery fees

Delivery fees are charged separately from product prices unless a free-delivery offer expressly applies.

Charges depend on the order weight and applicable shipping arrangements. Your delivery charge will be displayed before you complete checkout.

If an exceptional delivery requirement or a shipping calculation error is identified after purchase, we will explain it and obtain your agreement before charging anything further. If you do not agree, you may cancel the affected order for a refund.

5. Orders arriving in separate parcels

Products sourced from different warehouses may arrive separately and on different dates. We will provide available dispatch and tracking updates for each shipment.

A split shipment will not result in an additional delivery charge unless that charge was disclosed and accepted before purchase.

6. Tracking your order

Where tracking is available, we will send the details using the contact information supplied at checkout.

Tracking updates may take time to appear after a parcel is collected. If your order has passed its estimated delivery date, contact Homeklim with your order number so we can investigate.

7. Incorrect addresses and unsuccessful delivery

Please check your delivery details carefully before paying. Contact us immediately if a correction is needed. Changes after dispatch depend on the courier’s ability to redirect the parcel.

Please arrange for yourself or an authorised recipient to receive the order.

Where an incorrect address, denied access or repeated recipient unavailability causes an unsuccessful delivery, reasonable additional courier costs may be payable where legally permitted. We will explain the reason and obtain your agreement before arranging a chargeable redelivery.

We will not charge you for correcting a delivery failure caused by Homeklim or its fulfilment partners.

8. Damaged, incorrect or missing items

Please inspect your parcel as soon as reasonably possible after delivery.

If an item is damaged, incorrect or missing, contact us promptly with:

Your order number.
A description of the problem.
Photographs of the item, packaging and delivery label, where reasonably available.

Please retain the packaging while we investigate. Photographs help us resolve claims, but the absence of photographs does not automatically invalidate a legitimate claim.

Signing for a parcel does not remove your rights regarding concealed damage, defects or incorrect items. We will arrange an appropriate remedy in accordance with applicable law and our Returns & Refunds Policy.

9. Lost parcels and disputed deliveries

If tracking shows delivery but you have not received the parcel, contact us promptly. We will investigate with the supplier and courier, including checking available proof of delivery.

A tracking status alone will not automatically determine the outcome of a disputed delivery. Where an order is lost before valid delivery, we will arrange a replacement or refund as appropriate under applicable law.

10. Stock shortages, delays and cancellations

If an ordered item becomes unavailable, we will notify you promptly. We will not substitute a different product without your agreement.

Where the Electronic Communications and Transactions Act applies, we will execute your order within 30 days of receiving it unless another period has been agreed with you. If we fail to do so, you may cancel by giving seven days’ written notice.

If we cannot fulfil an order because the goods are unavailable, we will notify you immediately and refund payments for the unavailable goods within 30 days of that notification. Applicable delivery charges will also be refunded where due.

For other cancellations, including after dispatch, please consult our Returns & Refunds Policy. Dispatch does not remove any statutory cancellation rights.

11. Your consumer rights

Nothing in this policy excludes or limits rights or remedies available under applicable South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act.

Any policy update applies to future orders and will not retrospectively reduce rights attached to an existing purchase.